Kapwing Data Subprocessors

What is a Sub-processor?

A sub-processor is a third-party service provider who have, or potentially will have, access to or process personal data that Kapwing processes for Kapwing Users.

Before engaging any service provider, including the sub-processors, Kapwing performs due diligence to assess vendor security. The service providers and sub-processors we engage with are subject to terms that are designed to ensure that these service providers process personal data only for the purposes of providing services to Kapwing, and in accordance to our commitment to Kapwing users and the applicable data protection laws.

List of Third-Party Sub-processors

For a full list of Sub-processors, and how Kapwing uses their services, please see the tables below.

Platform (Part of service offering)

These Sub-processors help Kapwing manage and provide the Service:

Vendor namePurposeDPA / GDPR Country
StripeTransaction processing, fraud prevention, and complianceDPAUSA
MongoDBStoring and managing all user and application data.DPAUSA
CloudflareDelivery of video contentDPAUSA
Google Cloud PlatformVideo storage and processingDPAUSA

The below vendors power Kapwing's AI workflows:

Vendor namePurposeDPA / GDPR Country
Assembly AITranscriptionDPA USA
DolbyAudio enhancmentDPA USA
ElevenLabsText to speech voices and dubbing DPA/Privacy PolicyUSA
Google Cloud (Text to Speech, Google Translate, Gemini)Powering multiple AI-based features (Translate, Text to Speech) DPAUSA
OpenAI LLCPowering multiple AI-based features like expand image, script to video, smart BRoll, text to image, and AI Video Generator. DPAUSA
RevTranscriptionDPA USA
Winroad/Cutout ProErase backgroudPrivacy Policy Hong Kong (China)
DeepLTranslationPrivacy Policy Germany
TexelLip Sync in Personas and DubbingAbout USA
SyncLabsLip Sync in Personas and DubbingDPA USA
SieveLip Sync in Personas and DubbingPrivacy Policy USA
PikaScene generationPrivacy Policy USA
PerplexityAI Script GenerationPrivacy PolicyUSA

Business Operations

These Sub-processors are used to manage our business and continue providing you services. From internal documentation to analytics, these services are used behind the curtain to help us plan and run the business smoothly.

Vendor namePurposeDPA / GDPR Country
AmplitudeProduct AnalyticsDPAUSA

Customer and Support Services

These providers are engaged when someone fills out a form on our website or emails for technical support.

Vendor namePurposeDPA / GDPR Country
FreshworksCustomer Support ticketsDPAUSA
SendGridUser and customer emailsDPA USA